NADIA RAHMAWATI
Senior Business Analyst · Data-Driven Product Delivery
nadia.rahmawati@example.com | +62 812 3456 7890 | Jakarta, Indonesia
| linkedin.com/in/nadiarahmawati | nadia.works
Professional Summary
Business Analyst with 7+ years translating ambiguous business problems into shipped product outcomes across fintech and logistics. Led requirements for a payments migration serving 2.4M monthly users and cut manual reconciliation effort by 68%. Fluent in SQL, stakeholder facilitation, and agile delivery across distributed teams.
Work Experience
Senior Business Analyst — Pundi Fintech
Mar 2022 – Present · Jakarta, ID
- Led requirements discovery for a core payments migration serving 2.4M monthly active users, delivering on schedule with zero rollback incidents.
- Cut manual reconciliation effort 68% (31 → 10 hours/week) by redesigning the settlement exception workflow with the finance and engineering teams.
- Built a self-serve SQL/Metabase reporting layer adopted by 40+ non-technical stakeholders, removing ~120 ad-hoc data requests per quarter.
- Facilitated 3 cross-functional discovery workshops that reprioritised the roadmap and deferred IDR 1.8B of low-impact scope.
Business Analyst — Kirim Logistics
Jul 2019 – Feb 2022 · Bandung, ID
- Specified a route-optimisation module that lifted on-time delivery from 82% to 94% across 1,200 daily shipments.
- Ran A/B analysis on driver incentive schemes, identifying a variant that raised weekend fill rate 22% at neutral cost.
- Authored 40+ user stories with acceptance criteria; sprint carry-over dropped from 28% to 9% over two quarters.
Junior Data Analyst — Telkom Digital
Aug 2017 – Jun 2019 · Jakarta, ID
- Automated a weekly churn report in Python, saving 6 analyst hours per week and standardising definitions across 3 business units.
- Supported a customer-segmentation study that informed a retention campaign retaining 4,800 at-risk subscribers.
Education
B.Sc., Industrial Engineering — Universitas Indonesia
2013 – 2017 · GPA 3.72 / 4.00
Cum laude. Thesis on queueing models for last-mile delivery hubs.
Skills
Analysis: SQL, Python (pandas), Requirements Engineering, Process Mapping (BPMN), A/B Testing
Tools: Jira, Confluence, Metabase, Figma, dbt
Domain: Payments, Reconciliation, Logistics Ops, Agile / Scrum
Certifications
- IIBA Certification of Capability in Business Analysis (CCBA) — IIBA (2023)
- Professional Scrum Product Owner I — Scrum.org (2021)
Projects
Settlement Exception Engine — Lead Analyst
Rules-driven queue that auto-resolves 7 of 14 payment exception types; adopted as the finance team’s daily workflow.
Open Reconciliation Toolkit — Maintainer
Open-source Python package for matching ledger entries against gateway payouts. 340+ GitHub stars.
Languages
Indonesian (Native), English (C1 — Advanced), Dutch (A2 — Elementary)