Nadia Rahmawati

Business Analyst with 7+ years translating ambiguous business problems into shipped product outcomes across fintech and logistics. Led requirements for a payments migration serving 2.4M monthly users and cut manual reconciliation effort by 68%. Fluent in SQL, stakeholder facilitation, and agile delivery across distributed teams.

Experience

Senior Business Analyst

Pundi Fintech · Mar 2022 – Present

Led requirements discovery for a core payments migration serving 2.4M monthly active users, delivering on schedule with zero rollback incidents.
Cut manual reconciliation effort 68% (31 → 10 hours/week) by redesigning the settlement exception workflow with the finance and engineering teams.
Built a self-serve SQL/Metabase reporting layer adopted by 40+ non-technical stakeholders, removing ~120 ad-hoc data requests per quarter.
Facilitated 3 cross-functional discovery workshops that reprioritised the roadmap and deferred IDR 1.8B of low-impact scope.

Business Analyst

Kirim Logistics · Jul 2019 – Feb 2022

Specified a route-optimisation module that lifted on-time delivery from 82% to 94% across 1,200 daily shipments.
Ran A/B analysis on driver incentive schemes, identifying a variant that raised weekend fill rate 22% at neutral cost.
Authored 40+ user stories with acceptance criteria; sprint carry-over dropped from 28% to 9% over two quarters.

Junior Data Analyst

Telkom Digital · Aug 2017 – Jun 2019

Automated a weekly churn report in Python, saving 6 analyst hours per week and standardising definitions across 3 business units.
Supported a customer-segmentation study that informed a retention campaign retaining 4,800 at-risk subscribers.

Skills

Analysis · SQL · Python (pandas) · Requirements Engineering · Process Mapping (BPMN) · A/B Testing

Education

B.Sc., Industrial Engineering

Universitas Indonesia · 2013–2017

Languages

Indonesian — Native · English — C1 — Advanced · Dutch — A2 — Elementary